Technical Support

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A computer is just like any piece of equipment. It needs to be serviced and maintained.

From a software point of view, it needs to be scanned for viruses, spyware, software corruption and updates. From a hardware point of view, fans (to keep the CPU, Video Card etc.. cool) should be kept clean and free from dust.

It is quite normal for most computer systems to have a build up of dust and fluff in them because many fans ‘suck’ the air into the system and out again.

Robo’s Computers have qualified technicians experienced in Virus & Spyware removal, Hardware and Software issues. If you are experiencing problems with your PC drop it into us for a service.

Our rates are very competitive and there are no surprises, we will keep you informed of the status of the repair and if any additional parts or labour is required to successfully complete the repair.

Call us for help on 02 6881 6880.

To initiate a remote support session:

  1. Give us a call on 02 6881 6880
  2. Your technician will attempt to diagnose the issue over the phone
  3. If we are unable to provide the support over the phone, we will ask you to initiate a remote support request
  4. Do so by clicking the above button
  5. Follow directions given to you by your technician
Please be aware that not all issues are able to be solved by phone or remote support. You may reach a situation where your technician requests you bring your computer into our store so we can have it booked in and looked at in the workshop.
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I often get asked by our customers why they can still get a virus when they have internet security software installed. To minimise the chance of being infected with a virus, I have put together a few tips that will help.

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